Ordering

Placing an Order

Do you share any information about me with anyone?

At Nutrisystem, we are as protective of your privacy as you would be. Nutrisystem shares information with third party intermediaries for shipping and billing purposes and with reputable third party associates of Nutrisystem unless you have expressly asked us not to, the law requires it, or to protect the rights of property of Nutrisystem. These companies do not retain personal information or share it with any other parties. These companies may include Cybercash, United Parcel Service, Federal Express, Visa, MasterCard, Discover, American Express and others. Please click here to view our complete Privacy Policy.

How long will it take to receive my order?

Depending on where you live, your order should arrive approximately 4 to 10 business days from when you place your order. You can track your package at any time by using the shipping number sent with your order confirmation. Select (frozen) orders will be sent in two separate shipments: one containing shelf-stable foods, and the other containing frozen items, which can remain frozen for approximately 6-8 hours.

How will my order be shipped?

Nutrisystem utilizes ground shipping services by primarily FedEx, as well as UPS depending on location. Canada orders are shipped via Purolator.

How will my Nutrisystem® Select® order be shipped?

Nutrisystem utilizes FedEx as our primary delivery partner, but depending on your location and the weight of your package, you may also receive your shipment from UPS, DHL or USPS. Our Canadian carrier is Purolator. All non-frozen food orders addressed to PO Boxes and APO Boxes ship via DHL and USPS Priority.

For your convenience, we will divide your order into two separate shipments:

One shipment will contain your ready-to-go Nutrisystem® entrees and desserts, as well as all of the tools you need to get your weight loss program off and running.

Your other shipment will contain your frozen items, which you can start using right away, or begin to incorporate into your program if the frozen shipment arrives after your ready-to-go shipment.

If you are not available to accept your food upon delivery, your frozen items will be packed with dry ice to keep your foods frozen for approximately 6-8 hours. (If you refuse to accept the frozen food shipment at the time of delivery or once it is delivered, you will be charged a $30 cancellation fee.)

All frozen food orders are available in Continental U.S. only, and cannot be shipped to AK, HI, Puerto Rico, Canada, U.S. territories and possessions, or APO Boxes or military addresses.

How do I view my order history?

You can review all previously placed orders, including order total, contents, shipping date, shipping status and tracking numbers, plus view pending orders, in the Order History link under My Account.

Can I order extra items?

The A La Carte section is good for picking up a few extra items beyond your total program (not for building a meal plan) or for maintaining your weight loss. It's the place to get things like supplements and other individual items. We also offer popular, pre-selected sampler packs available that are a great complement to your program.

A La Carte ready-to-go foods, supplements, and ready-to-go sampler packs added to an Auto-Delivery order will continue to ship with each Auto-Delivery order until you edit and remove the selections. Select (frozen) sampler packs will not continue to ship with your Auto-Delivery order. If any A La Carte items remain part of your Auto-Delivery order, your payment method will be charged to include these selections and will be reflected in the order total

What methods of payment are available?

Nutrisystem accepts PayPal™, Bill Me Later®, and Visa, MasterCard, Discover and American Express credit card payments. We also except Visa, MasterCard and American Express gift cards, as well as our exclusive Nutrisystem Gift Cards and eGift certificates.

Will my credit card information be safe?

We guarantee that every transaction you make at Nutrisystem will be 100% safe. Click here for our Guarantee.

How much will it cost to ship my order?

All frozen food orders are available in Continental U.S. only, and cannot be shipped to PO Boxes, APO Boxes or military addresses.

All Non-Frozen Food Orders in Continental U.S.

Average Delivery Timeframe: 4-10 business days

Standard Shipping and Handling Rates:

Order Total
Shipping Cost
Auto-Delivery Order
FREE
$0.01 - $19.99
$7.99
$20.00 - $74.99
$11.99
$75.00 - $149.99
$16.99
$150 and up
$19.99



All Non-Frozen Food Orders outside of Continental U.S.

Average Delivery Timeframe for Alaska, Hawaii, and Puerto Rico: shipped 2-day air; delivered within 4-10 business days

Standard Shipping and Handling Rates:

All Orders
$49.95


Average Delivery Timeframe for Canada: 4-10 business days

Standard Shipping and Handling Rates:

All Non-Auto-Delivery Orders
$49.95
Auto-Delivery Orders
$19.95



(A la carte orders are subject to shipping and handling, except for customers on Auto-Delivery and Success A La Carte members.)

How can I track my order?

To track your order, visit the website of the shipment carrier specified in your shipping confirmation email. Enter the shipment tracking number provided in your email to get more information about the shipping status of your order.

FedEx Package Tracking: http://www.fedex.com/us/tracking/

UPS Package Tracking: http://wwwapps.ups.com/etracking/tracking.cgi

Why aren't I getting emails from Nutrisystem about my order?

Some email providers will move transactional emails to your spam folder or delete them before you can see them. To ensure you receive Nutrisystem e-mails about your account or orders, please add orders@nutrisystem.com, nutrisystem@news.nutisystem.com and customerservice@nutrisystem.com to your contacts.

What do I do if there is a problem with my frozen shipment?

If you have any issues with your frozen shipment (e.g. defrosted food, missing items, damaged items) please call Nutrisystem at 1-888-849-4686 for assistance. Please do not consume items that have defrosted.

What is A La Carte and how do I place an A La Carte order?

A La Carte simply means that items can be ordered individually. In order to place an A La Carte order, log in to our members site and click the Shop tab. You can also access this section by choosing a plan (Women’s, Vegetarian, etc) and scrolling to the bottom of the page where our Basic, Core and Select package options are listed and selecting A La Carte.

Will Nutrisystem make substitutions if some of the items I order are unavailable at the time?

Although Nutrisystem has taken every reasonable measure to have sufficient inventory to fill your order, availability of product(s) may change without notice. Nutrisystem is not responsible for unavailability of product due to popular demand, whether discontinued or still in production. In the completion of orders, Nutrisystem reserves the right to substitute a similar product. When making substitutions, Nutrisystem takes great care to meet the requirements of your particular Nutrisystem® food program.

Please note that substituted food items may contain different ingredients and allergens than those in items originally ordered. Please be sure to carefully check all individual product packages for the most updated information regarding ingredients and nutritional content for any/all Nutrisystem® food products, including new and improved items, if you have any food allergies or if you are otherwise concerned about any particular ingredients.

How do I change my order's shipping address?

To change your shipping address, click the My Account link in the top left corner of any page. Then click on the Manage My Auto-Delivery Link, and select the Edit button next to the Shipping Information located under the Billing & Shipping section of the page. Make the changes to your shipping address and press OK.

How will my frozen food remain frozen for delivery?

Your Select frozen food shipment will be shipped separately from your ready-to-go items and will be delivered by a truck designed for frozen storage. If you are not available to accept your food upon delivery, your frozen items will be packed with dry ice to keep your foods frozen for approximately 6-8 hours.

Are the containers used for shipping frozen foods recyclable?

Yes! Not only do we deliver our frozen items in expanded polystyrene made with up to 75% recycled content, but our coolers are also 100% recyclable. We encourage you to recycle your coolers, which will ultimately reduce their environmental impact. To find out how and where to recycle your containers, simply go to www.reuseps.com for a list of all drop off locations.

Do you accept purchases made with Electronic Benefit Transfer (EBT) cards?

No, we do not currently accept payment via Electronic Benefit Transfer.

Do you offer Nutrisystem® Gift Cards or Gift Certificates?

Yes! Nutrisystem Gift Cards and eGift Cards are a great way to give the gift of Nutrisystem. With Nutrisystem Gift Cards and eGifts, your recipient can choose the 28-Day plan that's perfect for them. Delivered free by mail (USPS) or by email, Nutrisystem Gift Cards and eGifts can also be used toward any purchase, online or by phone. They are available in any amount between $10 and $500, have no service fees or inactivity fees and never expire. Gift Cards can be purchased online by clicking here.

Please Note: Nutrisystem Gift Cards can only be purchased with a valid credit card. Coupons, discounts or promotions are not valid toward the purchase of Gift Cards. Nutrisystem Gift cards cannot be used as payment for other Gift Cards. You cannot reload your existing Gift Cards. Gift Cards are not returnable or refundable.

How are Gift Cards delivered?

Gift Cards take 5-7 business days, and eGift Cards are delivered to the email address provided within 24 hours. If a Gift Card is ordered, the recipient will receive a physical Gift Card with Card Number and PIN in an envelope with a carrier including your personal message and card amount. If choosing an eGift Card, the recipient will receive an email with the Card Number and PIN via email, along with your personal message and card amount.

We adhere to all industry best practices to ensure successful delivery of your eGift via email, but it is always a good idea to check with the recipient to see if they have received it. If you have further issues, please contact Customer Service at 1-800-435-4074.

What can I use my Nutrisystem® Gift Card on?

You can use your Gift Card to purchase any product at www.nutrisystem.com. When you checkout, you will be asked to provide your Gift Card number and PIN and a payment for any remaining balance left on your order.

If you want to redeem a Gift Card for an upcoming Auto-Delivery order, log in to your account and go to My Account, then choose Manage My Auto-Delivery, then Nutrisystem Auto-Delivery Order Details. On the left side of the page you will see the Your Next Order section. Below your shipping information you will see Gift Card entry text boxes where you can provide your Gift Card details. If you are paying for your Auto-Delivery order with a Gift Card, you will still need to provide a credit card. Your Gift Card will be redeemed first, and then any charges remaining will be applied to your credit card payment method.

How do I report a lost or stolen Gift Card?

To report a lost, stolen or damaged Gift Card, please call Customer Service at 1-800-435-4074. You must be able to provide the card number and verify the purchaser information. We will be able to issue you a new Gift Card in the amount that is reflected on our records as of the date and time when you reported the card lost or stolen. We are not responsible for and will not credit any unauthorized use of your Gift Card.

What is the Nutrisystem® Family Plan?

The Nutrisystem Family Plan is available to help families lose weight and save by offering special discounts just for you. Simply place an original 28-Day Auto-Delivery order; then place an additional 28-Day Auto-Delivery order for someone in your household to receive exclusive savings on that second order.

The orders for you and your participating family member will be treated as two separate orders, so your weight loss partner will be able to use his or her own payment method, choose his or her own food, and have his or her order shipped separately to the same address. Each participant can also establish his or her own personality on the member site as a VIP member, and can enjoy a personal experience tailored to his or her own specific interests. Plus, each family member can take advantage of our exciting referral and reward programs such as:

  • Buddy Bucks
  • 50 Clicks
  • Nutribears

Click here to learn more about how to get your husband or wife, kids (18 years and older), parents or loved ones involved in losing weight and living healthier as a family today!

Please Note: Customization is only included with our Core and Select plans. Full ready-to-go food customization is available with our Basic plan for an additional $19.99.

Are any of the Family Plan participants able to make changes to their orders?

If you're the primary account holder, you can manage your Family Plan orders by first logging in to the member site. From the black bar located at the very top of the screen, click "My Account," then click "Manage my Auto-Delivery." The "Modify Next Order" screen will display with a list of your plans. Simply click on the customer name to the left of the plan you'd like to edit.

Any changes, delays or cancellations can only be made by the primary account holder. Coupons or rewards certificates must be applied by the primary account holder to all orders.

Can I customize my order, or do I have to choose the Favorites Pack?

With Nutrisystem, you get to decide which option works best for you.

With our Favorites Pack, you get a pre-selected assortment of our most popular menu items for each meal occasion. If you'd like to try the wide array of Nutrisystem® foods, this may be a good choice for your first order.

Our Core and Select food package options both include complete customization, allowing you to choose your own foods and customize your order at any time. You'll have the option to choose 28 breakfasts, 28 lunches, 28 dinners and 28 desserts (all men's programs include an additional 28 Nutrisystem® desserts to be enjoyed as your afternoon snack).

The Basic food plan automatically comes with our pre-selected 28-Day Favorites Pack, or you can choose to customize your menu for an additional $19.99.

To customize your existing Auto-Delivery order, simply edit your menu through the Manage Orders option.

Auto-Delivery

What is Auto-Delivery?

Our Auto-Delivery program makes it easy to stay on track and save money, too! Get your order shipped automatically each month so you never miss a beat, plus:

  • 20% discount off your month-to-month price.
  • Automatic charge and shipping every four weeks unless you cancel.
  • Option to edit your delivery settings at any time.
  • Email or automated call reminders when your order is shipped.
  • Free shipping to Continental U.S. (cannot be shipped to AK, HI, Puerto Rico, Canada or U.S. territories and possessions)
What is the Auto-Delivery cancellation policy?

If you would like to cancel your Auto-Delivery program, please call 1-800-585-5483. Please note that if your program includes frozen items, Nutrisystem will attempt to cancel that portion of your order as well. You must cancel your Auto-Delivery order by 6:00 pm EST the day before your order is scheduled to begin processing. However to receive the Auto-Delivery discounted price and free shipping within the Continental U.S., you must remain on the Auto-Delivery program for at least 2 shipments. If you cancel prior to paying for your second consecutive 28-Day program delivery, your payment method will be charged for Continental U.S. shipping and the amount of any Auto-Delivery discount received on your first 28-Day program delivery. For Select orders, your payment method will also be charged a $30 cancellation fee if you: (1) do not cancel the frozen food before shipping; and (2) refuse the frozen food upon delivery. This charge will appear on your payment method within 8 weeks of your cancellation. Call a Nutrisystem customer service representative to obtain your Auto-Delivery cancellation confirmation number. Please note your funds may be held by your financial institution for up to five business days after cancellation of your order. Contact your financial institution for further details. Nutrisystem will not be responsible for any bank or credit card fees that you may incur. For any questions on the delay policy and/or cancellation policy, call a Nutrisystem customer service representative for further information.

When will my card be charged for my next Auto-Delivery shipment?

If you are enrolled in our Auto-Delivery program, your funds are held when your order begins to process and your method of payment is charged when your order is assigned a tracking number for shipping.

Can I customize, cancel or delay my Auto-Delivery order?

You can customize or delay your Auto-Delivery order at any time by calling 1-888-849-4686 or by visiting nutrisystem.com. You must call to cancel. If you cancel prior to paying for your second 28-Day program delivery, your payment method will be charged for Continental U.S. shipping (if applicable) and the amount of any Auto-Delivery discount you received on your first 28-Day program delivery. You can make edits to your Auto-Delivery order any time before 6 p.m. EST on the day before your next Auto-Delivery ship date. Your next order ship date can be found by clicking on your account under Manage My Auto-Delivery. To cancel your Auto-Delivery, please call 1-877-338-8446.

Note: Customization is only included with our Core and Select food plans. Full ready-to-go food customization is available with our Basic food plan for an additional $19.99.

Canceling, Delaying or Returning an Order

What's your return policy?

If for any reason you wish to return any unopened Nutrisystem® non-frozen food item, we'll give you a refund (less shipping), no questions asked—that's how confident we are that you'll love our food. To obtain a Return Authorization Number (RMA#) please call Customer Service at 1-800-585-5483 within 30 days of receiving your package. When you receive your RMA#, put this number on the package. Indicate the reason for your return, include the packing slip that came with your order, and wrap the package securely. Ship to the return address indicated on the shipping label. If you do not have your packing slip, please indicate the order number on a separate piece of paper, enclose in the package and send the package to the following address:

OHL/Nutrisystem Returns Dept. - (Your RMA#)
1490 Nitterhouse Drive
Chambersburg, PA 17201

Please note: Frozen food items are not returnable and are not refundable. If you did not cancel your frozen food shipment with us and you refuse your frozen food shipment at the time of delivery, a $30 cancellation fee will be charged to your account.

To ensure proper credit to your account, we recommend that you use UPS or Insured Parcel Post for shipment. Please save your shipping receipt and your tracking information until your return is processed. If you have any further questions, please feel free to call Customer Service. Please allow four to six weeks for your return to be processed and your account credited.

How are refunds handled?

Credits are issued within 14 business days of your return being processed in our warehouse, but may not appear on your statement for one to two billing cycles. Refunds issued by paper check can take up to 4 weeks to be processed. Shipping costs are not refundable unless it is a result of our error. Credits are issued back to the original method of payment for the returned product. Please note that Nutrisystem is not responsible for any bank or credit card fees that you may incur. Orders originally purchased with Nutrisystem or Costco gift cards will be reimbursed via check.

Can I exchange food items?

We are happy to exchange unopened items in their original condition within 30 days of when you receive your order. Contact Customer Service at 1-800-585-5483 for an Exchange Code and detailed instructions. Please make sure you have an adequate supply of Nutrisystem® food to stay on the program, as you need to allow 14 business days to process your exchange. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment and please save your shipping receipt, your tracking information and a copy of your list until your exchange is processed. Please allow two weeks from our receipt of your returned merchandise to process your exchanges.

What is your Money Back Guarantee?

Your satisfaction is our top priority here at Nutrisystem, so if you're not 100% happy with your order for any reason, simply call 1-800-727-8046 within 14 days of delivery and send the remaining non-frozen food back for a full refund of your order.

Guarantee is good on new 28-Day plans, first order only. Limit one per customer.