To access your account, login to My Account at the top left corner; you’ll get a log-in screen where you can type in your email address and password.
If you've forgotten your password, click on the "Forgot Password?" link on the My Account log-in screen, enter the required security information and the password you would like to use. Your password will be reset so you can access your account immediately. For your security, we will also send you an email confirming that you requested to reset your password.
To change your email address, simply log in with the email address you registered with, then click My Profile. Then click on Update General Information to make changes to your account.
To ensure you receive Nutrisystem® e-mails about your account or orders, please add firstname.lastname@example.org, email@example.com and firstname.lastname@example.org to your contacts.
To change your address, click "My Profile" on your account page. There you can edit any of your personal information as well as your user name and password. To save your changes, click "Submit."
To update your email preferences, you'll first need to log in to Nutrisystem (if you aren't logged in already). Click on "My Profile," then click "Update My Account and Contact Preferences."
To ensure you receive Nutrisystem e-mails about your account or orders, please add email@example.com, firstname.lastname@example.org and email@example.com to your contacts.
To have another planner or kit sent to you, please contact Customer Service at 1-888-849-4686.
To change your starting weight and weight loss goal on nutrisystem.com, log in (if you haven't done so already), then click "My Profile." Next, click on "Edit My Stats" to get to the area where you can make your updates.
To change your starting weight and weight loss goal on NuMi, log into the website at numi.com and click on your profile in the top right corner. Update starting weight under "Personal Information" and goal weight under "Account Settings."
You can easily track your eating and weight loss, as well as your drinking and activity, on numi.com or the NuMi app. NuMi also has an online journal where you can write about your weight loss journey.
If you're a current customer and are tracking your weight loss on NuMi, you're eligible to receive Nutribears.
To get started, sign up for NuMi. You can track online at numi.com, download the app or right from your account page on nutrisystem.com/myaccount. When you reach a weight loss milestone, you will receive an email with a link to confirm your weight. Your bear will come with your next order.
Log in and click on "My Profile." Then click the "Update General Information" link; edit any information you want to change, and click "Submit.
Nutribears are an ongoing reminder of the goals you've achieved during your weight loss program, so we understand why a missing, incorrect or damaged Nutribear would be a cause for concern. If you haven't received your Nutribear, if you received an incorrect Nutribear or if your Nutribear was damaged during shipping, please contact a Nutrisystem Representative at 1-800-585-5483 for assistance.
Please note that your account page updates in real time whenever you reach a weight loss milestone based on the information you enter when you log your weight online. However, Nutribears are shipped with your next order, which means you may need to wait until you receive your next order.
Weight loss can sometimes be unpredictable and subject to stalls or plateaus now and then. The first thing to try is to record your intake diligently in your Daily Tracker for the next week. Sometimes after getting comfortable on the program, we rely less on our meal tracker and unknowingly slip extra calories in here and there. Often taking a step back to focus on recording your food intake and following the structure closely is all the recharge you need to get you back into losing. Plus, if you find your weight has still not budged after a week of recording, you will at least have a good record of your intake to share with your counselor so that they can help you most effectively. Additionally, increasing the intensity and/or duration of your physical activity plan can help charge up your weight loss progress. Our counselors are available each and every day to talk you through tips and strategies specific to your physical activity, meal plan and weight loss needs to help maximize your success.
Yes! In fact, we consider it to be a vital part of all Nutrisystem Transition and Maintenance programs, and encourage you to talk to a counselor soon after you join any of our programs. Please call 1-888-849-4686.
Sometimes people experience gastrointestinal discomfort when changing their eating habits. The most common cause of gas or bloating in our program is due to the high amount of fiber present in our products and in the fruits and vegetables you add in to complement your program. Our program delivers the recommended fiber intake consistent with the American Heart Association, which is often much greater than our consumers are used to eating each day. You body typically adjusts and these symptoms subside within the first couple of weeks on the program. To limit initial gas and bloating in our program, we recommend drinking water with meals and consuming a minimum of eight glasses of water per day. If you need additional tips or you feel you've been experiencing these symptoms for a prolonged period, please contact a counselor who will help adjust your meal plan and provide further tips to help minimize discomfort associated with gas and bloating.
Here at Nutrisystem, we have an entire team of trained weight loss counselors available–willing and waiting to help you succeed. And since we believe weight loss is personal, you get the information and motivation you need right from the comfort of your own home, at a time that's convenient for you. Plus, Core and Uniquely Yours customers have direct access to instant counseling support right over the phone. Call 1-800-585-5483 to talk one-on-one with a representative who can provide in the moment advice and inspiration when you need it most.
Our Uniquely Yours and Core plans include direct phone access to our team of trained weight loss counselors for in-the-moment support that can't be beat. You can reach them via phone at 1-800-585-5483 from 7 a.m. – midnight (Eastern Standard Time), seven days a week. Phone counseling support is also available with our Basic plan for an additional $19.99.