Frequently Asked Questions
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What is the Nutrisystem® program?
Nutrisystem is a weight loss system that provides a proven, balanced approach to eating and losing weight that helps you learn healthy habits for life. Each Nutrisystem® program has been created by combining variety, nutrition, hunger control and convenience to provide you with a real life solution to weight loss, all delivered directly to your home.
What plans does Nutrisystem offer?
We offer a variety of plans to meet everyone's needs and budget:
Women's Silver Plan
Men's Silver Plan
Women's D Plan
Men's D Plan
Women's Lacto-Ovo Vegetarian Plan
Men's Lacto-Ovo Vegetarian Plan
Plus, you also have the option of choosing between our Basic, Core and Select package options to create the perfect plan for you.
Will I be hungry on the Nutrisystem® program?
The Nutrisystem® program provides a great source of protein and fiber and focuses on nutrient dense "low glycemic" carbohydrate choices, which help control your appetite, reduce hunger, and control cravings in between meals. You'll also eat often throughout the day to keep you feeling fuller longer and your body burning strong.
Plus, the added protein in our perfectly-portioned® meals, along with many unlimited veggies and "extras" ensure you've got the perfect recipe for hunger control.
If you find that you are experiencing hunger on our program, contact one of our counselors who can help you figure out the best strategy for you to combat your hunger and cravings.
Do I have to visit a center to participate in the Nutrisystem® program?
No. Simply order your Nutrisystem foods online or over the phone, and they're delivered right to your home or office. Plus, you have access to a world of support and tools right from the comfort of your computer. Visit Nutrisystem Members at www.online.nutrisystem.com to get started.
Can I eat out on the Nutrisystem® plan?
Yes, but it is important to make wise choices. We include a Dining Out Guide in the Personalized Daily Planner for tips on healthy choices in a variety of restaurants. You will learn to make smart choices and limit portion sizes to assure that restaurant dining does not interfere with your weight loss goal. For more information regarding dining out tips, please visit our Dining Out Guide.
Do I have to exercise on the Nutrisystem® program?
Regular physical activity is an important component to lifelong weight management, and overall health and wellness. At Nutrisystem we encourage our members to achieve national health recommendations of 150 minutes of moderately intense physical activity each week. To help you do this, we have created the My Daily 3™ program, which focuses on achieving 30 minutes of physical activity per day.
My Daily 3 was designed to get you moving! The purpose is to help you achieve 30 minutes of physical activity each day, whether all at once or spread out over shorter sessions (10 or 15 minutes at a time), and to include strength training routines 2 days a week to work your major muscle groups and maximize health benefits.
My Daily 3 provides you with a list of both moderate and vigorous activities to help get your heart rate up, and to help you burn more calories. We even provide you with a 2-week activity agenda to get you going (if you already have a plan that works for you or want to experiment with different activities, that's fine, too).
Once you are done with your 2-week activity agenda, you can either choose to continue with the same program or branch out and start incorporating alternative forms of activity. The key to My Daily 3 is simply to help you find things that make fitness fun—and to get you to stick with them!
To access My Daily 3, log in to the member site and click "My Program." Then click "My Daily 3 Overview" to learn more about My Daily 3 and take the assessment.
Are there restrictions on who can use Nutrisystem?
People with certain conditions or circumstances may not use the standard Nutrisystem® program; these include, but are not limited to people who: (a) are pregnant, (b) are allergic to soy, peanuts or latex (which is used in food processing), (c) have anorexia or bulimia, (d) have chronic kidney disease, (e) have a condition requiring a gluten-free or ketogenic diet, or (f) are under 14 years of age. Adolescents aged 14-17 years require a specific program, which can be purchased by phone at 1-888-995-3438. Nursing mothers also require an adjusted meal plan, which can be requested at email@example.com.
If I have diabetes, can I still lose weight with the Nutrisystem® program?
Yes. Our Nutrisystem® D® program is designed specifically for people with type 2 diabetes. This program is also appropriate for people who are overweight and have type 1 diabetes, or who have pre-diabetes. The plan incorporates the Glycemic Index along with appropriate carbohydrate intake and portion control to help you lose weight so you can lower your blood sugar and manage your diabetes. We recommend that you consult your physician before starting any weight loss or exercise program, especially if you are taking any diabetes medications, as your dosages may need to be adjusted. Our diabetic program is not a cure, prevention or treatment for diabetes, and is not a substitute for diabetes medications. Losing weight helps you to lower your blood sugar so you can manage your type 2 diabetes.
If you have diabetes, please contact our Nutrition and Dietary Services department at 1-888-849-4686 where one of our team members can help decide which plan will work best for you.
Is there a Nutrisystem maintenance program?
Nutrisystem offers four Success Transition and Maintenance plans that can help you successfully transition from a Nutrisystem® weight loss program to utilizing the skills you've learned to start eating on your own:
- Weekends on Your Own
- Dinners on Your Own
- Just Lunch and Snacks
- Success a la Carte
Simply choose the plan that fits your lifestyle, and Nutrisystem will provide you with the tools to prepare your own low glycemic, portion-controlled meals and snacks with our At Home Tool Kit. Please call 1-888-849-4686 for more information.
What is the sodium content in the Nutrisystem® program?
All of the Nutrisystem® programs meet, and are often below, the USDA's recommended daily intake of 2300 mg sodium or less for the general population (Dietary Guidelines for Americans, 2010). The actual sodium level may vary based on which plan you choose and which grocery food items you add to your plan. Some individuals may need to limit their sodium intake to 1500 mg daily. If you would like to reduce your sodium intake, please contact Nutrisystem Nutrition and Dietary Services at 1-888-849-4686 to help you customize your program.
You can view the sodium content in our products by clicking here.
Can I customize my order, or do I have to choose the Favorites Pack?
With our Favorites Pack, you get a pre-selected assortment of our most popular menu items for each meal occasion. If you'd like to try the wide array of Nutrisystem® foods, this may be a good choice for your first order.
Full Customization gives you the most control over what you eat. The Core and Select plans both include complete customization, allowing you to choose your own foods and customize your order at any time. You'll have the option to choose 28 breakfasts, 28 lunches, 28 dinners and 28 desserts (all men's programs include an additional 28 Nutrisystem® desserts to be enjoyed as your afternoon snack).
The Basic plan comes with our pre-selected 28-Day Favorites Pack full of members' top picks, or you can choose to customize your menu for an additional $19.99.
To customize your existing Auto-Delivery order, simply edit your menu through the Manage Orders option.
What is Auto-Delivery?
Our Auto-Delivery program is a convenient ordering option that saves you time and money. When you sign up for a new Auto-Delivery program, you'll get:
- 20% discount off your month-to-month price.
- Automatic charge and shipping every four weeks unless you cancel.
- Option to edit your delivery settings at any time.
- Email or automated call reminders when your order is shipped.
- Free shipping available to Continental U.S. only.
What's your return policy?
If for any reason you wish to return any unopened Nutrisystem® non-frozen food item, we'll give you a refund (less shipping), no questions asked—that's how confident we are that you'll love our food. To obtain a Return Authorization Number (RMA#) please call Customer Service at 1-800-585-5483 within 30 days of receiving your package. When you receive your RMA#, put this number on the package. Indicate the reason for your return, include the packing slip that came with your order, and wrap the package securely. Ship to the return address indicated on the shipping label. If you do not have your packing slip, please indicate the order number on a separate piece of paper, enclose in the package and send the package to the following address:
OHL/Nutrisystem Returns Dept. - (Your RMA#)
1490 Nitterhouse Drive
Chambersburg, PA 17201
Please note: Frozen food items are not returnable and are not refundable. If you did not cancel your frozen food shipment with us and you refuse your frozen food shipment at the time of delivery, a $30 cancellation fee will be charged to your account.
To ensure proper credit to your account, we recommend that you use UPS or Insured Parcel Post for shipment. Please save your shipping receipt and your tracking information until your return is processed. If you have any further questions, please feel free to call Customer Service. Please allow four to six weeks for your return to be processed and your account credited.
What is your Money Back Guarantee?
Your satisfaction is our top priority here at Nutrisystem, so if you're not 100% happy with your order for any reason, simply call 1-800-727-8046 within 14 days of delivery and send the remaining non-frozen food back for a full refund of your order.
Guarantee is good on new 28-Day plans, first order only. Limit one per customer.
How much weight will I lose the first week?
We all have that magical number in mind, but when it comes to weight loss, overnight miracles aren't on the menu–but your health is. Experts agree that losing 1–2 pounds a week is healthy, so keep that in mind when you set your weight loss goals and expectations. You may lose more in your first few weeks on the program, but slow and steady wins the race!
Do I need to eat vegetables and fruits while on the program?
The Nutrisystem® program combines Nutrisystem foods with fresh grocery items for a healthy, balanced diet. Because fruits and vegetables offer nutrients, vitamins and minerals that are essential to optimal health, our program does promote eating at least 4 servings of veggies and 1-2 servings of fruit as part of your SmartCarb servings each day. In fact, because vegetables are such an important part of a healthy diet, many are available in unlimited quantities. If you feel it may be a struggle for you to get all of these fruit and vegetable servings in, contact one of our counselors who can provide you with strategies that work with your lifestyle and food preferences.
Do I need to put my Nutrisystem® foods in the freezer or refrigerator?
Your Nutrisystem foods do not need to be refrigerated (with the exception of Nutrisystem® Select® items, which must remain frozen). While many of the Nutrisystem entrees look a lot like frozen entrees, they're actually sealed through a "soft canning" process which locks in nutrition and taste. That way, you get fresh-tasting foods that don't require refrigeration, and are ready to go whenever and wherever you are.
Does Nutrisystem offer counseling services?
Here at Nutrisystem, we have an entire team of trained weight loss counselors available–willing and waiting to help you succeed. And since we believe weight loss is personal, you get the information and motivation you need right from the comfort of your own home, at a time that's convenient for you. Plus, Core and Select customers have direct access to instant counseling support right over the phone. Call 1-800-585-5483 to talk one-on-one with a representative who can provide in the moment advice and inspiration when you need it most.
Our Select and Core plans include direct phone access to our team of trained weight loss counselors for in-the-moment support that can't be beat. You can reach them via phone at 1-800-585-5483 from 7 a.m. – 12 a.m. midnight (Eastern Standard Time), seven days a week. Phone counseling support is also available with our Basic plan for an additional $19.99.
What is the Auto-Delivery cancellation policy?
If you would like to cancel your Auto-Delivery program, please call 1-800-585-5483. Please note that if your program includes frozen items, Nutrisystem will attempt to cancel that portion of your order as well. You must cancel your Auto-Delivery order by 6:00 pm EST the day before your order is scheduled to begin processing. However to receive the Auto-Delivery discounted price and free shipping within the Continental U.S., you must remain on the Auto-Delivery program for at least 2 shipments. If you cancel prior to paying for your second consecutive 28-Day program delivery, your payment method will be charged for Continental U.S. shipping and the amount of any auto-delivery discount received on your first 28-Day program delivery. For Select orders, your payment method will also be charged a $30 cancellation fee if you: (1) do not cancel the frozen food before shipping; and (2) refuse the frozen food upon delivery. This charge will appear on your payment method within 8 weeks of your cancellation. Call a Nutrisystem customer service representative to obtain your Auto-Delivery cancellation confirmation number. Please note your funds may be held by your financial institution for up to five business days after cancellation of your order. Contact your financial institution for further details. Nutrisystem will not be responsible for any bank or credit card fees that you may incur. For any questions on the delay policy and/or cancellation policy, call a Nutrisystem customer service representative for further information.
Is the Nutrisystem® program low carb?
The Nutrisystem® plan features "good carbs" (low glycemic), but it is not a low&8211;carb meal plan.