FAQs

FAQ's
::: Nutrisystem® Advanced :::

What is the Nutrisystem® Advanced™ program?
What is OmegaSol™ and which entrees contain it?
Will I be hungry on the Nutrisystem Advanced program?
How can the Nutrisystem program promote cardiovascular health?
What will be provided in the Welcome Kit?
What is the sodium content in the Nutrisystem Advanced program?
Do the Nutrisystem Advanced foods contain preservatives, MSG, sugar, sugar alcohols or artificial sweeteners?
Do the Nutrisystem Advanced foods have trans fats?
Do the Nutrisystem Advanced foods contain high amounts of cholesterol and fat?
Is the Nutrisystem Advanced program low carb?
Do the Nutrisystem Advanced foods contain peanuts?
Do the Nutrisystem Advanced foods contain any stimulants or appetite suppressants?
Do the Nutrisystem Advanced foods contain any gelatin?
Can a vegan be on the Nutrisystem Advanced program?

::: Program Information :::

What is the Nutrisystem® program, and how does it work?
How do I get started?
Once my food arrives, what do I do?
What is the Glycemic Index?
Do Nutrisystem foods have low glycemic, "good" carbs?
If I have certain food allergies or special dietary needs can I still lose weight with the Nutrisystem program?
Can I still lose weight with the Nutrisystem program if I have high blood pressure?
Do I have to visit a center to participate in the Nutrisystem program?
Is there an additional fee for counseling?
What does my membership include?
How many times a week should I weigh myself?

::: MEAL PLAN :::

How do I know what to eat when?
Do I have to eat all the food listed in the meal plan for every day?
Do I need to eat vegetables and fruits while on the program?
Can I eat my Nutrisystem dinner at lunchtime and my Nutrisystem lunch at dinnertime?
Can I switch my afternoon snack to the morning?
What if I cannot tolerate milk?
What kinds of yogurt can I use for a dairy/protein serving?
Does the milk I put on my cereal at breakfast count as my dairy/protein serving for that meal?
How many glasses of water do I need daily?
What is the nutritional composition of carbohydrates, protein and fat per day on the program?
Does the Nutrisystem meal plan meet USDA standards for a healthy diet?

::: NUTRISYSTEM FOODS :::

Do I need to put my Nutrisystem Advanced foods in the freezer or refrigerator?
How should I store my Nutrisystem Advanced foods?
How do I prepare my Nutrisystem Advanced foods?
What do I do if I'm allergic to certain ingredients in food?

::: ORDERING :::

How do I order and get started?
Can I choose my Nutrisystem foods, or do I have to buy the pre-selected 35-Day Favorites Package?
What's your return policy?

::: COUNSELING :::

Does Nutrisystem offer counseling services?
Why should I use a counselor as part of my program?
How do I reach a Nutrisystem counselor or a Nutrisystem dietitian?
Does counseling cost extra?

::: alli™ AND NUTRISYSTEM :::

What is alli?*
Do I need a doctor's prescription to get alli?
Does alli have any side effects?
Can I use alli in conjunction with the Nutrisystem® program?
Anything else I should know?

::: Nutrisystem® Advanced :::

What is Nutrisystem® Advanced™?

The Nutrisystem® Advanced™ program is an easier, healthier, and "better for you" program because it now contains omega-3 fatty acids and has more crave-busting power than ever before to help promote weight loss.

The Nutrisystem Advanced program combines the breakthrough science of the Nutrisystem "good carb" Glycemic Advantage™, with natural fiber to help better control hunger, and omega-3 fatty acids to help promote heart health.

Plus—each 35-Day Nutrisystem Advanced order comes with a FREE Welcome Kit.

Altogether, it's simply our most advanced program ever! And, to make it even easier for our customers to follow the program, the Advanced packaging is color-coded by meal occasion. It makes organizing your program and choosing your foods each day just that much easier!

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What is OmegaSol™ and which entrees contain it?

OmegaSol is a unique blend of heart-healthy soluble fibers and omega-3 fatty acids that help create a feeling of fullness and promote heart health. The Nutrisystem Advanced lunch entrees each contain 3 grams of OmegaSol.

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Will I be hungry on the Nutrisystem Advanced program?

The addition of OmegaSol—a unique blend of hearth-healthy omega-3 fatty acids and natural soluble fiber—to our program will aid in controlling your appetite, reducing hunger, and controlling cravings in between meals. Additionally, the use of low Glycemic Index "good carbs" also aids in making that feeling of fullness last while on this plan. And, on Nutrisystem, you eat often throughout the day to help keep hunger at bay and your body burning strong.

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How can the Nutrisystem Advanced program promote cardiovascular health?

The Advanced program is a heart-healthy meal plan that is low in fat, low in saturated fats, and low in cholesterol. Nutrisystem Advanced now also includes heart-healthy omega-3 fatty acids. Studies have shown that omega-3 fatty acids can help promote heart health. Losing weight can improve heart health as well.

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What will be provided in the Welcome Kit?

Each 35-Day Nutrisystem Advanced order comes with a FREE Welcome Kit, customized to the program ordered, and featuring the following items:

  • Personalized Meal Planner
  • Step sheet and instruction guide
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What is the sodium content in the Nutrisystem Advanced program?

The standard Nutrisystem program contains approximately 1,800 mg/daily sodium. Note: Lower sodium for some individuals may need to be less than 1800mg; customers should contact Nutrisystem Nutrition & Dietary Services if they have a sodium restriction. We have formulated the Advanced program to be lower in sodium than the previous Nutrisystem® Nourish program. How much lower in sodium is dependent upon your grocery food selections.

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Do the Nutrisystem Advanced foods contain preservatives, MSG, sugar, sugar alcohols or artificial sweeteners?

About one-third of our foods contain preservatives. These preservatives are commonly used in foods. The Nutrisystem Advanced product line is MSG-free. Our program contains a small amount of sugar. The entrees provide about 20 grams of sugar per day. Sugar alcohols are ingredients used as sweeteners and bulking agents. The foods contain some sugar alcohols, such as maltitol, sorbitol and isomalt. Our foods do not contain Aspartame (brand name Equal®) or Saccharin (brand name Sweet 'N Low®), but they do contain the following two artificial sweeteners:

  • Sucralose (brand name Splenda®)
  • Acesulfame K (brand name Sunett®)
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Do the Nutrisystem Advanced foods have trans fats?

No. All of the Nutrisystem Advanced foods have "0" trans fats

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Do the Nutrisystem Advanced foods contain high amounts of cholesterol and fat?

Nutrisystem provides heart-healthy meal plans that are low in fat, low in saturated fats, and low in cholesterol. The only foods we offer that are high in cholesterol are a few of the egg products.

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Is the Nutrisystem Advanced program low carb?

The Nutrisystem plan features "good carbs" (low glycemic), but it is not a low-carb meal plan.

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Do the Nutrisystem Advanced foods contain peanuts?

Yes, some Nutrisystem® entrees and desserts contain peanuts. If you have a peanut allergy, whether mild or severe, you cannot be on the Nutrisystem® program.

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Do the Nutrisystem Advanced foods contain any stimulants or appetite suppressants?

No. Nutrisystem foods do not contain any form of stimulants or appetite suppressants.

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Do the Nutrisystem Advanced foods contain any gelatin?

There are a few items that contain gelatin (derived from pork).

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Can a vegan be on the Nutrisystem Advanced program?

None of our programs would fit the needs of a vegan diet.

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::: PROGRAM INFORMATION :::

What is the Nutrisystem® program, and how does it work?

The Nutrisystem program is a complete, real life solution to losing weight. The easy-to-follow plan features low Glycemic Index, "good carb" Nutrisystem® Advanced™ foods with optimal amounts of protein to help keep you satisfied and your blood sugar levels stable. You eat often throughout the day, and always get perfect portions with every prepackaged entree, snack and dessert. Altogether, it's a total approach to losing weight. You lose weight while learning healthy eating habits you can use for life—all in one convenient plan.

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How do I get started?

If you haven't done so already, simply go to your local Costco store and purchase a women's or men's 35-Day program. After checkout, you'll receive a card that has a pin number and ID number; enter those here and your order will be sent! Once you receive your order, follow your Meal Planner to start your program.

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Once my food arrives, what do I do?

Once you place your 35-Day order, your food will arrive along with a Welcome Kit featuring a personalized Meal Planner. This planner outlines your daily meals and guides you on how to proceed with your program day to day. The Nutrisystem® plan is very easy to follow: for each meal, you just grab a Nutrisystem® entree, add-in a few grocery items (like fresh fruit, vegetables, salads and dairy items), and you're ready to go. You get to eat often throughout the day to help keep you feeling full between meals. And since all of our meals are perfectly portioned, there is never any weighing, measuring or calories and points to count—just great-tasting food that's ready to go when you are.

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What is the Glycemic Index?

The Glycemic Index is the science behind the Nutrisystem® program. It measures the quality of carbohydrates and their impact on your blood sugar levels. Carbohydrates that break down slowly in your body encourage stable blood sugar levels, which is good, so they rate well or "low" on the Glycemic Index. On the other hand, carbs that break down too quickly cause your insulin levels to spike, and high insulin levels can cause your body to store fat. These "bad carbs" are given higher glycemic values and most often leave you hungry soon after a meal. So if you're looking to lose weight, you should stay away from "bad carbs" and instead seek to incorporate more "good carbs" with low glycemic values into your diet to help keep your blood sugar levels stable and your appetite in check. Nutrisystem ready-to-go foods make that simple.

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Do Nutrisystem foods have low glycemic, "good" carbs?

Yes! We created our line of Nutrisystem Advanced foods to feature low-glycemic "good" carbs. Plus, we added optimal amounts of protein and fiber to our entrees and desserts. That makes Nutrisystem the first prepared foods program that totally integrates low Glycemic Index carbohydrates into a meal plan that is also low in fat. In essence, with this program you get the best of both worlds—low fat AND good carb—a unique combination that helps support stable blood sugar levels more than ever before.

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If I have certain food allergies or special dietary needs can I still lose weight with the Nutrisystem program?

Yes. All of the ingredients and a nutritional breakdown of every food are listed clearly on its package, so you always know exactly what you're getting. Or, you can simply call one of our representatives in Nutritional and Dietary Services to get free information and advice concerning your specific food allergy. He or she can also make food and meal plan recommendations to suit your unique situation. Call 1-800-321-THIN®.

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Can I still lose weight with the Nutrisystem program if I have high blood pressure?

Your Nutrisystem Meal Plan meets the requirements of the American Heart Association regarding daily sodium intake levels, which is less than 2300 mg of sodium per day. Additionally, overall weight loss and weight management are important to improving and controlling blood pressure. If you have questions about blood pressure and your diet, call and discuss your situation with a Nutrisystem representative in Nutrition and Dietary Services, who can explain the program and suggest options for you. Additionally, we always recommend that you consult your physician before beginning any exercise or weight loss program.

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Do I have to visit a center to participate in the Nutrisystem program?

No. However, if you choose to, you can always chat with one of our weight loss counselors. In fact, we recommend this at the start of your program to make sure you get all of your questions answered and get off to a great start.

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Is there an additional fee for counseling?

Not at Nutrisystem. We believe in total support, and that includes providing unlimited online and phone counseling services with no fee. Say goodbye to expensive membership fees and inconvenient appointments at a weight loss center—the Nutrisystem® program works around your schedule and fits easily into your busy lifestyle and budget.

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What does my membership include?

Believe it or not, at Nutrisystem, you never pay extra for weight loss counseling or support. Once you sign up (which is free), your membership includes many added features to help make your weight loss program the most successful it can be. You get unlimited access to online tools, free counseling, weight loss classes and more:

  • Unlimited Counseling and Support Services
  • The Daily Dose Motivational Message
  • Online Newsletter
  • Online Classes
  • Online Bulletin Boards and Chat Rooms
  • Online Weight Loss and Fitness Diaries
  • Member Profile Section
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How many times a week should I weigh myself?

It is recommended that you weigh yourself once a week, preferably at the same time of day and while wearing the same type of clothing each time.

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::: MEAL PLAN :::

How do I know what to eat when?

When you receive your order, you'll get a Nutrisystem® Meal Planner. This guide outlines your meals and snacks for you, and allows you to "check off" your entrees, snacks, desserts and other fresh servings each day as you go along. You'll be eating healthy meals and snacks often throughout the day, and your Planner will be your easy-to-follow guide.

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Do I have to eat all the food listed in the meal plan for every day?

We do encourage eating all the food servings listed on your meal plan. Your meal plan has been designed to give you all the essential nutrients needed for optimal nutrition as well as for sensible weight loss.

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Do I need to eat vegetables and fruits while on the program?

It is strongly recommended that our members eat a variety of fruits and vegetables for optimal health. Talk with your counselor and, together, you can work to find a mix of fruit and vegetables that you enjoy eating.

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Can I eat my Nutrisystem® dinner at lunchtime and my Nutrisystem® lunch at dinnertime?

Yes, you can alter the times of your meals, as long as you include all the foods in your meal plan.

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Can I switch my afternoon snack to the morning?

Yes, your snacks can be re-arranged to fit your schedule and your appetite. The afternoon or evening snack can be consumed in the morning—the idea is just to continually fuel your body throughout the day. You can always check with a counselor for suggestions on rearranging your meal plan.

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What if I cannot tolerate milk?

You will find a list of alternatives to milk in the Meal Planner. The substitutions for milk give you the protein found in milk, but generally do not have as much calcium. You may need to add a calcium supplement to your meal plan if you are not consuming fat-free milk or yogurt daily.

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What kinds of yogurt can I use for a dairy/protein serving?

We suggest fat-free light yogurt that contains approximately 120 calories, 8 grams of protein, and 12 grams of carbohydrates.

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Does the milk I put on my cereal at breakfast count as my dairy/protein serving for that meal?

No, that milk is considered included with your Nutrisystem® breakfast entree. It does NOT count as your dairy or protein serving for that meal.

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How many glasses of water do I need daily?

8, 8-oz. glasses or 64 oz. per day is a standard recommendation. However, another good guideline is to drink 1/2 an ounce of water for every pound of weight you carry (in other words, divide your weight in half and drink that many ounces of water per day).

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What is the nutritional composition of carbohydrates, protein and fat per day on the program?

The Nutrisystem® meal plans provide approximately 55% of the calories from low-glycemic, "good" carbohydrates, 25% of the calories from protein, and 20% of the calories from fat.

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Does the Nutrisystem meal plan meet USDA standards for a healthy diet?

The United States Department of Agriculture (USDA) released its sixth set of recommendations on eating—the Dietary Guidelines for Americans 2005. Your Nutrisystem meal plan meets, and in many cases, exceeds the government standards for healthy eating.

In general, the Nutrisystem Advanced meal plans:

  • Contain less than the recommended limit of sodium intake
  • Feature less than 5% of their calories from trans and saturated fats, which is less than half the maximum allowed in the guidelines, and have 0% trans fats
  • Have always stressed choosing lean, low-fat and non-fat meats like the guidelines recommend
  • Include the ability to get half your servings of carbohydrates in the form of whole grains and the other half from enriched or whole-wheat sources, as suggested
  • Recommend at least 4-1/2 cups of fruits and vegetables, which is what is advised in the report
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::: NUTRISYSTEM FOODS :::

Do I need to put my Nutrisystem Advanced foods in the freezer or refrigerator?

Not at all. All of the Nutrisystem® foods are "packaged for portability"—a convenience that is very important when you're losing weight. While many of the Nutrisystem® entrees look a lot like frozen entrees, they're actually sealed through a "soft canning" process (like you would tomatoes or peaches) which locks in the nutrition and great taste. That way, you get fresh-tasting foods that don't require refrigeration, and are ready to go whenever and wherever you are.

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How should I store my Nutrisystem Advanced foods?

When you receive your Nutrisystem® foods, you don't need to refrigerate or freeze them. They can be stored at room temperature in a cupboard or on the countertop. Many people also keep a stash at work or anywhere they may want to have healthy meals and snacks handy. It's a great way to stay on track with your weight loss program.

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How do I prepare my Nutrisystem Advanced foods?

Each Nutrisystem® food item has specific preparation instructions on its box or container and takes just minutes to prepare. Most of the Nutrisystem foods can be prepared in the microwave or on the stovetop. Some simply require the addition of hot water, and others are ready to eat as-delivered (bars and snacks).

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What do I do if I'm allergic to certain ingredients in food?

A Nutrisystem counselor can help you with your allergy needs. In addition, our dietitians are also available for specific allergy-related questions.

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::: ORDERING :::

How do I order and get started?

If you haven't done so already, simply go to your local Costco store and purchase a women's or men's 35-Day program. After checkout, you'll receive a card that has a pin number and ID number; enter those here and your order will be sent! Once you receive your order, follow your Meal Planner to start your program.

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Can I choose my Nutrisystem foods, or do I have to buy the pre-selected 35-Day Favorites Package?

Through Costco, you can only buy the pre-selected 35-Day package.

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What's your return policy?

Money Back Guarantee! If you are not completely satisfied, simply return your food and your card to your local Costco retail store.

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::: COUNSELING :::

Does Nutrisystem offer counseling services?

Weight loss is a very personal undertaking and it can have its challenges. That's why Nutrisystem is proud to provide UNLIMITED counseling, with no additional charge, to help you stay on track and reach your goal.

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Why should I use a counselor as part of my program?

Having the support and guidance of a trained Nutrisystem counselor can help you reach your weight loss goal. Counselors can help you with everything from nutrition and meal plan information, to motivation and personal care issues.

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How do I reach a Nutrisystem counselor or a Nutrisystem dietitian?

To access a member of the Nutrisystem Counseling Team or the Nutritional and Dietary Services Team, simply call 1-800-321-THIN®.

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Does counseling cost extra?

As a Nutrisystem member, you get direct access to an entire team of Nutrisystem nutrition and weight loss counselors and dietitians, with no additional fees. There are never any meetings to schedule, either—you just get the information you need, at a time that's convenient for you. Nutrisystem counselors cannot provide you with any medical advice; these questions should be directed to your personal physician.

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::: alli™ AND NUTRISYSTEM :::

What is alli?*

alli is an over-the-counter version of the prescription drug Xenical®, and is distributed by the pharmaceutical company GlaxoSmithKline*. Orlistat is the active ingredient in alli, and each 60 mg pill, taken once with each meal, and according to the manufacturer, is designed to prevent your body from absorbing some of the fat you eat (approximately 25% of the fat calories you consume).

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Do I need a doctor's prescription to get alli?

No. alli is an over-the-counter drug. However, you should read the label carefully as you should not take alli if you are taking certain medications or have certain medical conditions. alli does have potential side effects that you should be aware of. We encourage you to consult your physician before starting the alli drug or any new medication.

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Does alli have any side effects?

According to the manufacturer, while alli is safe when used as directed, there are certain digestive side effects that may result from eating meals with too much fat while using alli. These may include: oily diarrhea, rectal discharge, excess gas, and sudden loss of bowel control. Additionally, there is reduced absorption of the fat-soluble vitamins (Vitamins A, D, E, and K). Due to its risks and potential side effects, we recommend speaking with a physician first before taking the alli medication.

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Can I use alli in conjunction with the Nutrisystem® program?

GlaxoSmithKline recommends alli to be used in conjunction with a reduced-calorie, low-fat diet, and a regular exercise program. It is important to remember that alli capsules are not intended to do all of the work for you or to replace diet and exercise.

While the Nutrisystem® Advanced™ program is such a diet, meaning it is low-fat and low-calorie (as well as heart-healthy and full of low-glycemic "good carbs"), the addition of the alli fat-blocking medication is unnecessary for successful weight loss on Nutrisystem. Our programs are designed to promote an average, healthy weight loss of 1-2 pounds per week.

Additionally, the Nutrisystem Advanced program was created and is backed by an Advisory Council of leading weight management experts, as well as an entire team of research and program development professionals, who ensure that on Nutrisystem you're getting a healthy, well-rounded and sensible approach to weight loss. So, here at Nutrisystem we do not recommend use of the drug alli in conjunction with our program simply because you don't need it.

However, the weight loss remedies you choose are your decision. If you should choose to use alli in conjunction with the Nutrisystem program, we highly recommend that you review all of the health effects of taking the drug, alli, and consult your personal physician.

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Anything else I should know?

At Nutrisystem, we've been helping people lose weight for more than 35 years. We take great pride in giving our customers a balanced and sensible approach to weight loss, to help them live healthier, happier lives.

At Nutrisystem, we believe in a balanced and wholesome approach to weight loss. Our Nutrisystem Advanced weight loss program is a comprehensive and holistic approach to wellness that provides all the tools necessary for successful weight loss. With heart-healthy omega-3s and natural fiber to help keep you feeling full, all of our perfectly-portioned Advanced foods, along with FREE membership and FREE unlimited counseling, and you've got a complete and convenient weight loss program that's always ready to go when you are.

That's why, when new products arise in the market, it's important to us that we help you sort through the details, so that when it comes to things like your health, your lifestyle, and your weight, you can make informed decisions. We are here to help! We highly recommend that you consult your personal physician before beginning this or any other weight loss product or program.

If you have any further questions about alli, we suggest you visit the website of GlaxoSmithKline, and consult your personal physician.

* alli is a trademark of GlaxoSmithKline. Xenical is a registered trademark of F. Hoffman-La Roche Ltd. Nutrisystem is not associated with, nor endorses, alli, GlaxoSmithKline or F. Hoffman-La Roche Ltd.

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