Member Log In

Member Log

Forgot Password?

 
 
Back

FAQs

FAQ's
::: Program Information :::

What is the Nutrisystem® program, and how does it work?
Do I have to visit a center to participate in the Nutrisystem program?
Do I have to pay extra for membership?
Will I be hungry on the Nutrisystem program?
What is the Glycemic Index?
Is the Nutrisystem program low-carb?
What is the sodium content in the Nutrisystem program?
How can the Nutrisystem program promote cardiovascular health?
Can a vegan be on the Nutrisystem program?
If I have certain food allergies or special dietary needs, can I still lose weight with the Nutrisystem program?
Can I still lose weight with the Nutrisystem program if I have high blood pressure?
How many times a week should I weigh myself?

::: MEAL PLAN :::

How do I know what to eat when?
Do I have to eat all the food listed in the meal plan for every day?
Do I need to eat vegetables and fruits while on the program?
Can I eat my Nutrisystem dinner at lunchtime and my Nutrisystem lunch at dinnertime?
Can I switch my afternoon snack to the morning?
What if I cannot tolerate milk?
What kinds of yogurt can I use for a dairy/protein serving?
Does the milk I put on my cereal at breakfast count as my dairy/protein serving for that meal?
How many glasses of water do I need daily?
What is the nutritional composition of carbohydrates, protein and fat per day on the program?
Does the Nutrisystem meal plan meet USDA standards for a healthy diet?

::: NUTRISYSTEM FOODS :::

Do I need to put my Nutrisystem® foods in the freezer or refrigerator?
Do the Nutrisystem foods contain preservatives, MSG, sugar, sugar alcohols or artificial sweeteners?
Do the Nutrisystem foods have trans fats?
Do the Nutrisystem foods contain high amounts of cholesterol and fat?
Do the Nutrisystem foods contain peanuts?
Do the Nutrisystem foods contain any stimulants or appetite suppressants?
Do the Nutrisystem foods contain any gelatin?
What do I do if I'm allergic to certain ingredients in food?

::: ORDERING :::

How do I order and get started?
Once my food arrives, what do I do?
What's your return policy?

::: COUNSELING :::

Does Nutrisystem offer counseling services?
Is there an additional fee for counseling?
Why should I use a counselor as part of my program?
How do I reach a Nutrisystem counselor or a Nutrisystem dietitian?
Anything else I should know?

::: PROGRAM INFORMATION :::

What is the Nutrisystem® program, and how does it work?

The Nutrisystem program is a complete, convenient, real life solution to losing weight that features low-Glycemic Index, "good carb" foods created with optimal amounts of protein and fiber to help keep you satisfied and your blood sugar levels stable. You eat often throughout the day, and always get perfect portions with every prepackaged entree, snack and dessert. Altogether, it's a complete approach to losing weight while learning healthy eating habits you can use for life—in one convenient plan.

Back to Top

Do I have to visit a center to participate in the Nutrisystem program?

No. However, we do offer round-the-clock support with trained weight loss counselors who are always willing to help. In fact, we recommend contacting a counselor at the beginning of your program to make sure you get all of your questions answered and get off to a great start. Simply call 1-877-291-THIN (8446).

Back to Top

Do I have to pay extra for membership?

Absolutely not. With Nutrisystem, you never pay extra for membership including weight loss counseling and support. Once you create a member profile (which is 100% free), your membership includes many added features to help make your weight loss program the most successful it can be. You get unlimited access to online tools, 24/7 counseling, weight loss classes and more:

  • Unlimited Counseling and Support Services
  • The Daily Dose Motivational Message
  • Online Newsletter
  • Online Classes
  • Online Discussion Boards and Chat Rooms
  • Online Weight Loss and Fitness Diaries
  • Online Mindset Makeover Interactive Course
  • Member Profile Section
  • Recipe Forum
  • Weight Loss Trackers


Back to Top

Will I be hungry on the Nutrisystem program?

Nutrisystem features foods created with low-Glycemic Index "good carbs," protein and fiber, which all help to control your appetite, reduce hunger, and control cravings in between meals. And, on Nutrisystem, you eat often throughout the day to help keep hunger at bay and your body burning strong.

Back to Top

What is the Glycemic Index?

The Glycemic Index is the science behind the Nutrisystem® program. It measures the quality of carbohydrates and their impact on your blood sugar levels. Carbohydrates that break down slowly in your body encourage stable blood sugar levels, which is good, so they rate well or "low" on the Glycemic Index. On the other hand, carbs that break down too quickly cause your insulin levels to spike, and high insulin levels can cause your body to store fat. These "bad carbs" are given higher glycemic values and most often leave you hungry soon after a meal. So, if you're looking to lose weight, you should stay away from "bad carbs" and instead seek to incorporate more "good carbs" with low glycemic values into your diet to help keep your blood sugar levels stable and your appetite in check. Nutrisystem foods make that simple.

Back to Top

Is the Nutrisystem program low-carb?

The Nutrisystem program features "good carbs" (low-Glycemic Index), but it is not a low-carb meal plan.

Back to Top

What is the sodium content in the Nutrisystem program?

The standard Nutrisystem program contains approximately 1,800 mg/daily sodium. Note: Lower sodium for some individuals may need to be less than 1,800 mg; customers should contact Nutrisystem Nutrition & Dietary Services if they have a sodium restriction. Sodium content also varies upon your grocery food selections.

Back to Top

How can the Nutrisystem program promote cardiovascular health?

The Nutrisystem program is a heart-healthy meal plan that is low in fat, low in saturated fats, and low in cholesterol. Plus, losing weight in general can help improve overall heart health.

Back to Top

Can a vegan be on the Nutrisystem program?

None of our programs would fit the needs of a vegan diet.

Back to Top

If I have certain food allergies or special dietary needs, can I still lose weight with the Nutrisystem program?

Yes. All of the ingredients and a nutritional breakdown of every food item are listed clearly on its package or on the Nutrisystem website, so you always know exactly what you're getting. Or, you can simply call one of our representatives in Nutritional and Dietary Services to get free information and advice concerning your specific food allergy. He or she can also make food and meal plan recommendations to suit your unique situation. Call 1-877-291-THIN (8446).

Back to Top

Can I still lose weight with the Nutrisystem program if I have high blood pressure?

Your Nutrisystem meal plan meets the requirements of the American Heart Association regarding daily sodium intake levels, which is less than 2,300 mg of sodium per day. Additionally, overall weight loss and weight management are important to improving and controlling blood pressure. If you have questions about blood pressure and your diet, call and discuss your situation with a Nutrisystem representative in Nutrition and Dietary Services, who can explain the program and suggest options for you. Additionally, we always recommend that you consult your physician before beginning any exercise or weight loss program.

Back to Top

How many times a week should I weigh myself?

It is recommended that you weigh yourself once a week, preferably at the same time of day and while wearing the same type of clothing each time.

Back to Top



::: MEAL PLAN :::

How do I know what to eat when?

When you receive your order, you'll get a Nutrisystem Meal Planner. This guide outlines your meals and snacks for you, and allows you to "check off" your entrees, snacks, desserts and other fresh servings each day as you go along. You'll be eating healthy meals and snacks often throughout the day, and your Planner will be your easy-to-follow guide.

Back to Top

Do I have to eat all the food listed in the meal plan for every day?

We do encourage eating all the food servings listed on your meal plan. Your meal plan has been designed to give you all the essential nutrients needed for optimal nutrition as well as for sensible weight loss.

Back to Top

Do I need to eat vegetables and fruits while on the program?

It is strongly recommended that our members eat a variety of fruits and vegetables for optimal health. Talk with your counselor and, together, you can work to find a mix of fruit and vegetables that you enjoy eating.

Back to Top

Can I eat my Nutrisystem® dinner at lunchtime and my Nutrisystem® lunch at dinnertime?

Yes, you can alter the times of your meals, as long as you include all the foods in your meal plan.

Back to Top

Can I switch my afternoon snack to the morning?

Yes, your snacks can be re-arranged to fit your schedule and your appetite. The afternoon or evening snack can be consumed in the morning—the idea is just to continually fuel your body throughout the day. You can always check with a counselor for suggestions on rearranging your meal plan.

Back to Top

What if I cannot tolerate milk?

You will find a list of alternatives to milk in the Meal Planner. The substitutions for milk give you the protein found in milk, but generally do not have as much calcium. You may need to add a calcium supplement to your meal plan if you are not consuming fat-free milk or yogurt daily.

Back to Top

What kinds of yogurt can I use for a dairy/protein serving?

We suggest fat-free or low-fat yogurt that contains approximately 120 calories, 8 grams of protein, and 12 grams of carbohydrates.

Back to Top

Does the milk I put on my cereal at breakfast count as my dairy/protein serving for that meal?

No, that milk is considered included with your Nutrisystem® breakfast entree. It does NOT count as your dairy or protein serving for that meal.

Back to Top

How many glasses of water do I need daily?

8, 8-oz. glasses or 64 oz. per day is a standard recommendation. However, another good guideline is to drink 1/2 an ounce of water for every pound of weight you carry (in other words, divide your weight in half and drink that many ounces of water per day).

Back to Top

What is the nutritional composition of carbohydrates, protein and fat per day on the program?

The Nutrisystem® meal plans provide approximately 55% of the calories from low-glycemic, "good" carbohydrates, 25% of the calories from protein, and 20% of the calories from fat.

Back to Top

Does the Nutrisystem meal plan meet USDA standards for a healthy diet?

The United States Department of Agriculture (USDA) released its sixth set of recommendations on eating—the Dietary Guidelines for Americans 2005. Your Nutrisystem meal plan meets, and in many cases, exceeds the government standards for healthy eating.

In general, the Nutrisystem Advanced meal plans:

  • Contain less than the recommended limit of sodium intake
  • Feature less than 5% of their calories from trans and saturated fats, which is less than half the maximum allowed in the guidelines, and have 0% trans fats
  • Have always stressed choosing lean, low-fat and non-fat meats like the guidelines recommend
  • Include the ability to get half your servings of carbohydrates in the form of whole grains and the other half from enriched or whole-wheat sources, as suggested
  • Recommend at least 4-1/2 cups of fruits and vegetables, which is what is advised in the report


Back to Top



::: NUTRISYSTEM FOODS :::

Do I need to put my Nutrisystem® foods in the freezer or refrigerator?

If your order contains fresh-frozen entrees and desserts, they do need to be stored in a freezer until meal time. The Nutrisystem ready-to-go foods are "packaged for portability", which means they can be easily stored at room temperature wherever, whenever and don't require access to a freezer or refrigerator. While these entrees look a lot like frozen entrees, they're actually sealed through a "soft canning" process (like you would tomatoes or peaches), which locks in the nutrition and great taste.

Back to Top

Do the Nutrisystem foods contain preservatives, MSG, sugar, sugar alcohols or artificial sweeteners?

About one-third of our foods contain preservatives. These preservatives are commonly used in foods. The Nutrisystem product line is MSG-free. Our program contains a small amount of sugar. The entrees provide about 20 grams of sugar per day. Sugar alcohols are ingredients used as sweeteners and bulking agents. The foods contain some sugar alcohols, such as maltitol, sorbitol and isomalt. Our foods do not contain Aspartame (brand name Equal®) or Saccharin (brand name Sweet 'N Low®), but they do contain the following two artificial sweeteners:

  • Sucralose (brand name Splenda®)
  • Acesulfame K (brand name Sunett®)


Back to Top

Do the Nutrisystem foods have trans fats?

No. All of the Nutrisystem foods have "0" trans fats

Back to Top

Do the Nutrisystem foods contain high amounts of cholesterol and fat?

Nutrisystem provides heart-healthy meal plans that are low in fat, low in saturated fats, and low in cholesterol. The only foods we offer that are high in cholesterol are a few of the egg products.

Back to Top

Do the Nutrisystem foods contain peanuts?

Yes, some Nutrisystem entrees and desserts contain peanuts. If you have a peanut allergy, whether mild or severe, you cannot be on the Nutrisystem program.

Back to Top

Do the Nutrisystem foods contain any stimulants or appetite suppressants?

No. Nutrisystem foods do not contain any form of stimulants or appetite suppressants.

Back to Top

Do the Nutrisystem foods contain any gelatin?

There are a few items that contain gelatin (derived from pork).

Back to Top

What do I do if I'm allergic to certain ingredients in food?

Nutrisystem food items may contain or may have been manufactured in a facility that also processes: milk, eggs, fish, crustacean shellfish, tree nuts, peanuts, wheat, or soybeans. Prior to consumption, we recommend that you carefully check all individual product packages for the most updated information regarding ingredients and nutritional content if you have any food allergies or if you are otherwise concerned about any particular ingredients. A Nutrisystem counselor can also help you with your allergy needs. In addition, our dietitians are also available for specific allergy-related questions. Call 1-877-291-THIN (2446).

Back to Top



::: ORDERING :::

How do I order and get started?

First, you must begin the card redemption process. You will be asked to create a member profile, or log-in if you are already a member. Then you will need to enter the serial number and PIN located on the back of the card you received when purchasing your program from one of our retail partners. After entering the appropriate numbers, you will continue on to the shipping and credit card information page, which you must complete before placing your order. When you receive your order, follow the information provided and your Meal Planner to get off to a great start.

Back to Top

Once my food arrives, what do I do?

After redeeming your card, your Nutrisystem program will arrive along with a Welcome Kit featuring a personalized Meal Planner. This planner outlines your daily meals and guides you on how to proceed with your program day-to-day. The Nutrisystem program is very easy to follow: for each meal, you just grab a Nutrisystem entree, add-in a few grocery items (like fresh fruit, vegetables, salads and dairy items), and you're ready to go. You get to eat often throughout the day to help keep you feeling full between meals. And since all of our meals are perfectly portioned, there is never any weighing, measuring or calories and points to count, just great-tasting food that's ready to go when you are.

Back to Top

What is your return policy?

Within 30 days of receipt of your order, you have the option to return any unopened Nutrisystem® non-frozen food item to Nutrisystem for a refund. If you choose to return foods items you will be charged a $25 processing fee, plus shipping (unless prohibited by law). Please contact Customer Service using the phone number listed on your card to obtain a Return Authorization Number (RMA#), and put this number on the package. Indicate the reason for your return, include the packing slip that came with your order, and wrap the package securely. Ship to the return address indicated on the shipping label. If you do not have your packing slip, please indicate the order number on a separate piece of paper, enclose in the package and send the package to the following address:

OHL/Nutrisystem Returns Dept - (Your RMA#)
1490 Nitterhouse Drive
Chambersburg, PA 17201

Please note: Frozen food items are not returnable. A $30 cancellation fee will be charged to your account if you: (1) do not cancel the frozen food before delivery; and (2) refuse the frozen food at delivery, unless prohibited by law.

To ensure proper credit to your account, we recommend that you use UPS or Insured Parcel Post for shipment. Please save your shipping receipt and your tracking information until your return is processed. If you have any further questions, please feel free to call Customer Service. Please allow four to six weeks for your return to be processed and your account credited.



Back to Top



::: COUNSELING :::

Does Nutrisystem offer counseling services?

Weight loss is a very personal undertaking and it can have its challenges. That's why Nutrisystem is proud to provide UNLIMITED counseling, with no additional charge, to help you stay on track and reach your goal.

Back to Top

Is there an additional fee for counseling?

Not at Nutrisystem. We believe in total support, and that includes providing unlimited online and phone counseling services with no additional fee. Say goodbye to expensive membership fees and inconvenient appointments at a weight loss center, the Nutrisystem program works around your schedule and fits easily into your busy lifestyle and budget.

Back to Top

Why should I use a counselor as part of my program?

Having the support and guidance of a trained Nutrisystem counselor can help you reach your weight loss goal. Counselors can help you with everything from nutrition and meal plan information, to motivation and personal care issues.

Back to Top

How do I reach a Nutrisystem counselor or a Nutrisystem dietitian?

To access a member of the Nutrisystem Counseling Team or the Nutritional and Dietary Services Team, simply call 1-877-291-THIN (8446).

Back to Top

Anything else I should know?

At Nutrisystem, we've been helping people lose weight for more than 35 years. We take great pride in giving our customers a balanced and sensible approach to weight loss, to help them live healthier, happier lives.

At Nutrisystem, we believe in a balanced and wholesome approach to weight loss. Our weight loss program is a comprehensive and holistic approach to wellness that provides all the tools necessary for successful weight loss. With our perfectly-portioned foods featuring 'good carbs' and fiber to help keep you feeling full, plus FREE membership and FREE unlimited counseling, you've got a complete and convenient weight loss program that's always ready to go when you are.

That's why, when new products arise in the market, it's important to us that we help you sort through the details, so that when it comes to things like your health, your lifestyle, and your weight, you can make informed decisions. We are here to help! We highly recommend that you consult your personal physician before beginning this or any other weight loss product or program.



Back to Top