Frequently Asked Questions

Log in to My Account, go to Order Management, and select “Delay My Order.” You can push your ship date forward by up to 30 days.

Log in to My Account and select “Edit My Order.” You can swap or remove items until your order processes.

Log in to My Account and go to the Billing section to update your card or payment method.

Log in to My Account and update your address under Account Settings. Changes made before your order processes will apply to your next shipment.

Go to the Login page and select “Forgot Password.” You’ll receive an email with reset instructions.

Log into My Account and navigate to My Subscription, then toggle the auto-renew to off. If you’d like to discuss your options first, our team is available via chat Mon–Fri 8am–8pm ET

Auto delivery changes require a quick conversation with our team. Start a live chat or email us at customerservice@nutrisystem.com and we’ll take care of it.

Program cancellations require a quick conversation with our team. Start a live chat or email us at customerservice@nutrisystem.com and we’ll take care of it.

Programs include all meals — breakfast, lunch, dinner, and snacks — delivered to you every 4 weeks, or every 2 weeks for the Partner Program. You can choose a 5-day or 7-day program depending on how much food you want included.

Meal Plans are curated for specific goals — High Protein, Menopause, or Low Carb — and include fewer delivered meals so you have more flexibility. Meal plans ship in 2 or 4 week shipments.

Programs include all meals — breakfast, lunch, dinner, and snacks — for 5 or 7 days per week. Individual programs ship every 4 weeks. Partner programs ship every 2 weeks (split into two shipments so you have enough fridge and freezer space).

Meal Plans are curated for specific goals — High Protein, Menopause, or Low Carb — with a set number of meals per shipment:

• 1 person, every 2 weeks → 24 meals per shipment
• 1 person, every 4 weeks → 48 meals per shipment
• 2 people, every 2 weeks → 56 meals per shipment
• 2 people, every 4 weeks → 112 meals per shipment

Not sure which you have? Log in to My Account to see your current program or plan details.

Yes. Log in to My Account and go to Plan Settings to switch your meal plan. Changes take effect on your next order.

Flex meals are the meals you prepare yourself using Nutrisystem-approved guidelines. Depending on your plan, you’ll have a set number of Flex meals per week. These are built into your daily meal plan and help you practice healthy habits with real food.

You can dine out on the Nutrisystem program, but it is important to make wise choices. You have access to tools to help you stay on track and tips for making healthy choices in a variety of restaurants.

Yes. In fact, most clinical studies on the approved weight loss medications included a calorie-controlled diet and exercise plan in conjunction with the medication.

Most orders are processed within 1–2 business days and arrive within 4–7 business days. You’ll receive a tracking email once your order ships.

Start a live chat or email customerservice@nutrisystem.com and we’ll make it right. Please have your order number ready.

We’ll substitute it with a comparable item at no extra charge. You can view your order substitutions in My Account under Order History.

Auto-delivery means your meals ship automatically on a set schedule so you’re never without food. You can adjust your delivery date, pause, or cancel auto-delivery at any time in My Account.

Enter your promo code in the Promo Code field at checkout, located just below your order summary. Only one code can be applied per order.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover). We do not currently accept PayPal or gift cards for subscription orders.

Your card is charged when your order is processed, typically on your scheduled order date. You’ll receive an email confirmation after each charge.

If you’re not satisfied after your first 14 days on the program, contact our team and we’ll refund the cost of your first order. See full details in our Terms & Conditions.