How can we help?
Did you know: You can complete many popular requests on yourown! Choose a category below to get started.
To save you time, we now offer self-service options for our most common customer requests.
Replace an Item or Order Use this form for damaged, melted or missing food item(s).
Full Package Replacement Use this form for damaged, melted or missing orders.
Report an Issue with a Food Item Use this form to report a different issue with a food item.
Money Back Guarantee Details and contact info for our Money Back Guarantee.
Our Terms & Conditions Complete T&Cs for Nutrisystem® products and services.
In My Account, you can instantly:
- Edit the foods in your next order
- Change your plan
- Delay your order
- Change your order processing date
- Update your payment and account info
- View program guides, FAQs, order history and more
Our best resources to help you get started and stay successful on your weight loss journey.
Nutrisystem Program Guides Your guides for food, Flex meals, dining out and more.
Nutrisystem Getting Started Guide What to do when your first order arrives.
View Menu Find nutritional info, ingredients and reviews.
Your Meal Plan What you should be eating—and when!
Nutrisystem Grocery Guide Approved grocery add-ins and serving sizes.
PowerFuel and SmartCarb Guide Find out what they are and how to add them to your plan.
Find a complete list of answers about the program, food-related questions, ordering info, getting started and more.
Order your weight loss program!
Chat Online - Mon-Sun 8am-11pm ET
Call - Mon-Sun 7am-12am ET
Our Customer Care team is available to assist:Chat
The fastest way to find answers!
Mon-Fri 8am-8pm ET
Sat-Sun 9am-5:30pm ET
Coaching / Meal Plan
Mon-Fri 10am-6pm ET
Weekends - Closed
Email Customer Service
Please review our self-service options before sending an email to our support team and check the below for additional information/resources that can help answer your questions.
- Most questions can be answered in our FAQ’s (https://leaf.nutrisystem.com/faqs) or on our blog (https://leaf.nutrisystem.com).
- To edit your menu or delay your orders, log into My Account and click on “Edit My Next Auto-Delivery order”. Any updates need to be done by 6:00pm EST the day before your order begins to process
- If you are contacting us regarding a processing order, please note: once an order begins to process, we are unable to make changes or cancel your order.
- Please visit our Terms and Conditions to stay informed.
We ask you to kindly include the following information in your email. This will help with a speedier response!
- Reason for email (shipping, billing, order updates, problems with order, account assistance)
Body of email:
- Contact Information: first and last name, email address, recent order number, phone number
- Brief description of the reason for your email