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Privacy Policy

This Privacy Policy will tell you what information Nutrisystem, Inc.  ("Nutrisystem," “Numi by Nutrisystem” "we," or "us") collects when you and others visit and interact with our website at Nutrisystem.com or my.numi.com (collectively the "Site") and use our mobile application ("application," or "app") on a mobile device ("Device"), and platforms where the policy is located (the “Platform”), how we use it and what choices you have about how that information is used. We collect information from you and other users in connection with the provision of our weight loss services and programs (collectively, "Services").

We urge you to read our entire Privacy Policy so that you will understand both our commitment to you and your privacy, and how you can participate in that commitment.

I. Information You Voluntarily Provide

Personal/Contact Information

When you interact with our Site, for example, placing an order, creating an account and/or profile, or purchasing a subscription on our Site, we may collect your name, email address, mailing address, contact numbers, age, height, weight, credit card number, and expiration date, and other data detailed in the section below. The personally identifiable information we collect when you place an order, create an account and/or profile or purchase a subscription on our Site may be used for the purposes outlined in this policy, including:

  1. to fulfill your requests for products and services
  2. to notify you of order, delivery, and shipment statuses
  3. to provide you with offers from Nutrisystem and its affiliates
  4. to enhance your experience with us
  5. to contact you when necessary
  6. as further described in detail in Section IV below.

TYPES OF INFORMATION WE COLLECT

The information obtained depends on the context of your interactions with us and may include the following:

Information Provided in Optional Surveys

II. Information Collected Automatically

Nutrisystem® also collects information automatically and passively, such as how you use our Site, as described below.

III. Information We Collect From Third Parties

We collect personal information about you from third parties in connection with our Site, app and Services, including from the following sources:

Additionally, we may collect some or all of your Personal Information from our parent company, affiliates, any subsidiaries, joint ventures, or other companies under a common control.

IV. What Nutrisystem® Does With Your Information

HOW WE USE PERSONAL INFORMATION

Examples of how we may use your information include:

Will Nutrisystem disclose the information it collects to outside parties?

From time to time, we may make customer email addresses and postal addresses available to other businesses whose products or services might be of value to you. If you do not want us to share your information with other companies or organizations for their marketing purposes, please let us know by emailing us at privacy@nutrisystem.com.  If you opt-out of promotional or newsletter emails from Nutrisystem, we may continue to send you certain communications such as service announcements and administrative messages, relating to Nutrisystem that are necessary to our relationship with you.

HOW WE SHARE PERSONAL INFORMATION

We may share your personal information in the following ways:

Credit Card and Payment Information Nutrisystem does not share any of your payment information with third parties (except to its payment processors).

How does Nutrisystem protect customer information?

Protecting your information from unauthorized disclosure is important to us. We use the industry standard technology to protect the security of your information. We have taken certain physical, electronic, contractual, and managerial steps designed to safeguard the information we collect from you. Unfortunately, no data transaction over the Internet can be guaranteed to be 100% secure. We encourage you to use caution when using the Internet. A user name and password are needed to access certain areas of the Nutrisystem Platform.  It is your responsibility to protect your username and password.

Mobile Devices/Third-Party Fees

From time to time, we may make mobile device applications and mobile marketing campaigns available to you and may allow you to register for services that involve push notifications and/or emails being sent to your mobile Device. You are responsible for obtaining access to the mobile Device services. Such access may involve third-party fees, including mobile carrier, text messaging, or airtime charges. You are solely responsible for those fees, including any and all fees associated with the use of the applications, delivery of the messages, emails or other materials to your mobile Device. Please consult your mobile service provider's pricing plan prior to purchasing or downloading any application or registering for any such service to determine the charges for sending and receiving push notifications or emails from/to your mobile device. You will be given the opportunity to opt-in to receive push notifications or emails to your mobile Device at the time you register for the campaign and with each message or email you receive. To stop receiving push notifications or emails from NuMi, please change your communication settings in the NuMi® app or at NuMi.com.  To stop receiving text messages, text “STOP” to our shortcode by responding to any text message received from NuMi.  After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just re-subscribe in the same manner that you previously used to sign up.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at customerservice@nutrisystem.com or 1-800-585-5483. Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Mobile marketing campaigns may involve your sending text message or e-mail from your mobile Device to us or a third-party campaign operator. An autodialed text message, e-mail or other response will then be sent to your mobile Device. Opting to participate in a campaign is 100% your choice.  Your consent to receive marketing text messages is not a condition of any purchase with Nutrisystem, and you may opt out at any time.

When you engage in these mobile marketing campaigns, we and the third-party campaign operator that we work with may collect your cell phone number, the name of your wireless service provider, images that you send using your cell phone as part of the campaign, and other relevant information.

Our Bulletin Boards, Social Media Pages, Chat Rooms & User Blogs

As part of our Services, we may provide support through bulletin boards, chat rooms (support groups), social media pages, The Leaf and blogs (collectively, "Forums"). Forums give our customers the opportunity to interact with each other. Forums are moderated to help keep inappropriate messages from being posted. You are offered the opportunity to include your email address with your message, but you are not obligated to do so. Please keep in mind that whenever you voluntarily disclose personal information through or on these Forums your information can be viewed, collected and used by others. In short, if you post personal information in a Forum that is accessible to the public, you may receive unsolicited messages from other parties in return. We cannot control the actions of any third-parties. By posting any comments, pictures or other information ("Content") in a Forum hosted by us, you grant us a non-exclusive, irrevocable, perpetual and worldwide right to copy and post both such Content within our Site, and those of our parent, affiliates, subsidiaries, assigns, agents and licensees and any social media outlets and advertising medium through which we are engaged or elsewhere on the Nutrisystem Site, without any further notice to you or any remuneration therefor.

V. Your Rights and Your Consent

A Special Note to Parents or Legal Guardians

Nutrisystem only allows the participation of persons 14 years and older to be on a Nutrisystem program. For legal guardians or parents of children ages 14 – 17 years old, please call 1-888-995-3438. For parents interested in helping children younger than 14 to lose weight, please consult a physician. This Site is neither intended for nor directed to children under the age of 14 and we shall not knowingly solicit or collect any personal information from such children.  If you are a parent or legal guardian and think your child under 14 has provided us with personal information, please contact us at  privacy@nutrisystem.com. You can also write to us at the address listed at the end of this website Policy. Please mark your inquiries “COPPA Information Request.” Parents, you can learn more about how to protect children's privacy on-line here.

CHOICES REGARDING YOUR INFORMATION

You have certain choices about how we use your personal information. Certain choices you make are browser and device specific. Note that you will still receive transactional messages from us, including responses to your inquiries. To opt out of receiving our marketing communications, you can follow the instructions contained below.

Cookies

When you use our Site, we gather web traffic information via "cookies". Cookies are small pieces of digital information stored by your browser on your computer and track initial and returning visits, browsing patterns on our Site, and products ordered and viewed. Our cookies do not contain personally identifiable information, but they enable us to identify you as a repeat visitor and help us personalize your nutrisystem.com experience. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the "Help" section of the toolbar. For more information on how to control browser cookies, click here.

You need to have cookies enabled on your computer to use our Site. If you do not accept cookies to use our Site, you may not be able to use certain resources or features of our Site.

Flash Cookies

Certain features of our Site may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Site. Flash cookies are not managed by the same browser settings as are used for browser cookies, and they are not placed on your computer. You may need to take additional action to manage flash cookies, which you can learn more about here.

Web Beacons, Pixel Tags, and 3rd Party Cookies

Nutrisystem, or third parties engaged by us, may use web beacons on some pages of this Site. A web beacon (also known as a pixel tag or clear GIF) is a graphic image which is used to better understand the browsing patterns of visitors to the page.

When the HTML code for the web beacon points to a website to retrieve the pixel image, information can be passed along such as the IP address of the computer that requested the image, the time the web beacon was viewed and for how long, the type of browser that was used, and previously set cookie values. Web beacons DO NOT pass or read personally identifiable information about you.

Web beacons work in conjunction with cookies set by trusted third parties that are used to assess the effectiveness of promotional campaigns or to optimize advertising once a user leaves a website. View your browser’s help section to determine how to configure your browser to reject or manage first-party (i.e., Nutrisystem) and/or third-party cookies. Nutrisystem shares aggregated information collected through web beacons to vendors for which the beacon was set to determine the success of marketing campaigns but does not disclose personally identifying information to these vendors.

Third-party ad servers may track anonymous website usage through web beacons on our Site and other websites. They do this by setting a cookie (or reading a cookie previously placed by them) on users’ computers to track the activities of users who view a web page that contains web beacons. Third-party ad servers may use information about your visits to this Site and other websites to provide advertisements about goods and services that may be of interest to you. Periodically, upon our request, third-party ad servers may report the anonymous data that they collect on our behalf back to us for our internal use and analysis and our treatment of this anonymous data is governed by the terms of this Privacy Policy. To learn more about targeted advertising, these providers, or how you may opt out, please visit the Digital Advertising Alliance’s consumer choice page at http://www.aboutads.info/choices. Technologies other than http cookies may be used by third-parties in a similar way, to recognize the email recipients’ computer or device and to keep track of which user identities match to which devices or browsers, and those technologies may not respond to browser settings that block conventional cookies. You may opt out of many of these types of technologies by visiting the National Advertising Initiative’s opt out page at http://www.networkadvertising.org.

Email Tools:You can also change your email settings to block the automatic download of images in email messages, as such images may contain technologies that help us understand how you interact with the message.

How we respond to "DO NOT TRACK" signals

We do not respond to web browser "do not track" signals or other mechanisms that provide you the ability to exercise choice regarding the collection of personal information about your online activities over time and across third-party websites or online services.

We may use cookies and web beacons for insight with respect to the usage of the Site, and so that we could continually improve our customer’s experience. At times, we use third parties to analyze usage of our website. However, we do not disclose your personally identifiable information to such third parties.

For more information about our advertising policies, please click here.

CALIFORNIA PRIVACY NOTICE

The California Consumer Privacy Act (“CCPA”) requires us to make specific disclosures about how we collect, use, and share the personal information of California residents who are subject to CCPA (“California Consumer Personal Information”). CCPA also grants such California residents certain rights related to their personal information.

This section of our Privacy Policy explains our collection of California Consumer Personal Information and includes instructions for California residents who wish to exercise their rights under CCPA. Note that this section does not apply to the personal information of California residents that we collect in the employment context or in certain business transactions. This section also does not apply to any information that may be captured by our customers using our products or services. Information about the categories of Personal Information we have collected and shared in the preceding twelve (12) months is described below:

We may collect this category of California Consumer Personal Information.

Do we use and share this category of personal information for “business purposes?”

Do we use and share this category of personal information for “commercial purposes?”

Do we sell this Personal Information?

Identifiers

  • real name, alias, postal address, Internet Protocol address

YES

YES

YES

Customer records containing personal information

 

YES

 

NO

 

YES

Characteristics of protected classifications under California or federal law

 

YES

 

NO

 

NO

Commercial information
including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies

YES

YES

YES

Internet or other electronic network activity information
including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.

 

YES

 

YES

 

YES

Geolocation data

YES

NO

NO

Audio, electronic, or similar information

 

YES

 

NO

 

NO

Professional or employment-related information

 

YES

 

NO

 

NO

Non-public personal education information

 

YES

 

NO

 

NO

Inferences drawn from the above categories of information to create a profile about preferences

 

YES

 

YES

 

YES


California Resident Rights under CCPA. Subject to certain exclusions, the CCPA, allows California residents, upon a verifiable consumer request, to request that a business that collects consumers’ personal information give consumers the following: 

Do Not Sell or Share My Personal Information:  Notice of Right to Opt-Out of the Sale or Sharing of Personal Information
We engage in the “sale” of personal information, as defined by the California Consumer Privacy Act (“CCPA”) with certain marketing co-op platforms that use customer data as part of the cooperative marketing database to help companies gain prospective new customers. Nutrisystem does not knowingly sell the Personal Information of minors under the age of 16 without receiving affirmative authorization. Under California law, residents of California may request that we cease selling or sharing their Personal Information (“Request to Opt Out”).

California residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:

Please provide us with the following information when making any such request:

If we are able to find your information in our system and you have made a request to be opted out of the sale of your personal information, we will complete your request and forward it to those entities with which we sell or share data and send you a confirmation.

In compliance with CCPA, we maintain records of consumers for at least 24 months. 

Only you, or someone legally authorized to act on your behalf (“Authorized Agent”), may make a verifiable consumer request related to your California Consumer Personal Information. Please understand that we are required to verify your request and may require you to provide some information to enable us to carry out such verification. We cannot respond to your request or provide you with California Consumer Personal Information if we cannot verify your identity or authority to make the request and confirm the California Consumer Personal Information relates to you.

Use of authorized agents
You may use an authorized agent to make a Request to Opt-Out, a Request to Know, or a Request to Delete. To do so, please have your authorized agent contact us using one of the methods, and providing the requested information above, to make the request. Please note that your agent must provide us with a signed document evidencing your authorization for the agent to operate on your behalf related to these requests. We may also ask to contact you to verify the request.

Please note that under the California Regulations and the California Consumer Privacy Act, a copy of your agent’s request will be kept.

If any request under California law is denied or denied in part, you will be alerted to that fact and provided an explanation.

Making a verifiable consumer request does not require you to create an account with us. We will only use California Consumer Personal Information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

California’s "Shine the Light" law. California’s Civil Code section 1798.83 requires certain businesses to respond to requests from California customers asking about the businesses’ practices related to disclosing personal information to third-party businesses for the third-party businesses’ direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal information of customers to third-party businesses for the third-party businesses’ direct marketing purposes if the customer has exercised an option to opt-out of such information sharing. We have such a policy in place. As discussed above, if you wish to opt-out of our sharing of your information with third party businesses for the third-party businesses’ direct marketing purposes, please opt-out here. You can also make a request, by sending us an email at privacy@nutrisystem.com or writing to us at the address listed below. Indicate in your email or letter that you are a California resident making a “California Shine the Light” inquiry.

NEVADA PRIVACY NOTICE

If you are a Nevada resident, under Privacy and Security of Personal Information Chapter of the Nevada Revised Statutes Section 603A (603A), you have the right to submit a verified request to us, directing us not to make any sale of certain personal information that we have collected or will collect about you. As of the date of this Policy, we do not knowingly engage in the sale of personal information of Nevada residents. This statement is based on our understanding of how the term sale is defined under 603A as of the date of this Policy. However, Nevada residents who wish to exercise their rights under this section can email us via the web. Please indicate you are a Nevada resident making a “Nevada Opt-Out” request.

Your Consent and Notification of Change

By using our Site, telephone consultation, or mailing in requests for information you consent to the collection and use of your information by Nutrisystem. If you do not want to receive additional promotions from us, please let us know by opting out here. If you do not agree to the terms of this Privacy Policy, you should not use our Site or app.

If at some point in the future, there is a change to our information usage practices that affect your personally identifiable information, we will notify you by email or by posting the change on our Site, depending on the change. Accordingly, you should check this posted Privacy Policy for changes. All amended terms automatically take effect 30 days after they are posted. Also, depending on the nature of the change, you may have the option to opt-out of the new information usage by opting-out here. You should check this posted Privacy Policy for changes.

If you want to subscribe to our e-newsletter, we only require your email address. You may unsubscribe at any time by following the opt-out directions in the newsletter or by unsubscribing here.

If you opt-out of promotional or newsletter emails from Nutrisystem, we may continue to send you certain transactional communications, such as service announcements and administrative messages relating to your account with us that are necessary to our relationship with you.

Once you make an unsubscribe request as set forth above please allow 7-10 business days for processing of such request.

Corrections/Updates

To make changes to any of your personal information, including name, username, password, shipping address, and telephone number, you can visit the My Account of the Nutrisystem web Site or call Nutrisystem at 1-800-585-5483. Household members may not make changes to your account information or cancel or renew your account without your express permission. If you have not already indicated your permission for household members to access your account at the time you placed your first order, please call 1-800-585-5483.

VI. Third-Party Websites

Links

Our Site may contain links to third-party websites, which may have privacy policies that differ from our own. If you click on a link to a third-party site, you will be taken to a site we do not control.  We are not responsible for the activities and practices that take place on these sites. Accordingly, we recommend that you review the privacy policy posted on any site that you may access through our Site.

Storage of Information

Information we maintain may be stored in or outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your personal information to the United States. This Platform is intended for use in the United States and is subject to the laws of the United States, which may not provide the same level of protections as those in your own country.

VII. Tell Us What You Think

Nutrisystem welcomes your questions and comments about privacy and/or this policy. Please send an email to: privacy@nutrisystem.com. You may also write to us at the following address:

Nutrisystem, Inc.
1100 Virginia Drive, Suite 175,
Fort Washington, PA 19034
Re: Nutrisystems Privacy policy

Terms and Conditions

Please also read the Terms and Conditions on the Site to understand additional terms and conditions which apply to the use of our Site.

Privacy Policy last updated April 20, 2022