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Did you know: You can complete many popular requests on your own! Choose a category below to get started.

Self Service

To save you time, we now offer self-service options for our most common customer requests.

Replace an Item or Order Use this form for damaged, melted or missing foods or orders.

Shipping Concern Use this form for any shipping inquiry.

Report an Issue with a Food Item Use this form to report a different issue with a food item.

Money Back Guarantee Details and contact info for our Money Back Guarantee.

Gift Card help: Use this form for any Gift Card inquiry.

Refer a Friend help: Use this form for any Refer a Friend inquiry.

EZPay Billing help: Use this form for any EZPay Billing inquiry.

Our Terms & Conditions Complete T&Cs for Nutrisystem® products and services.

Complete 6 Month Program Inquiries Use this form for billing/order questions regarding Complete - 6 Month Program.

My Account

In My Account, you can instantly:

  • Edit the foods in your next order
  • Change your plan
  • Delay your order
  • Change your order processing date
  • Update your payment and account info
  • View program guides, FAQs, order history and more

Log in to My Account

Program Guides

Our best resources to help you get started and stay successful on your weight loss journey.

Nutrisystem Program Guides Your guides for food, Flex meals, dining out and more.

Nutrisystem Getting Started Guide What to do when your first order arrives.

View Menu Find nutritional info, ingredients and reviews.

Your Meal Plan What you should be eating—and when!

Nutrisystem Grocery Guide Approved grocery add-ins and serving sizes.

PowerFuel and SmartCarb Guide Find out what they are and how to add them to your plan.


Find a complete list of answers about the program, food-related questions, ordering info, getting started and more.

Go to FAQ page

Can’t find what you’re looking for?

Contact Us


Order your weight loss program!

Chat Online - Mon-Sun 8am-11pm ET
Call - Mon-Sun 8am-10pm ET

Our Customer Care team is available to assist with:

Weight Loss Support

Getting started, meal plan questions and motivation.

Customer Service

Assistance with your order, billing inquiries or shipping questions.


The quickest way to get in touch!
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Sat-Sun 9am-5:30pm ET
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Mon-Fri 8am-8pm ET
Sat-Sun 9am-5:30pm ET